Team Leader, Customer Care

تعلن Tamara عن حاجتها إلى Team Leader, Customer Care.

Requirements:

Bachelor’s or Master’s degree in business administration, management studies, or in a related discipline.

Prior experience (up to 3 years) in the field of customer service or contact center is also necessary for this position. Must have atleast 1 years of experience as supervisor or team lead.

Leadership Skills: Customer experience managers are able to organize and direct the activities of customer experience representatives to ensure the delivery of high quality service to customers.

Communication Skills: They are well versed in effectively interacting with clients to identify and process their requirements.

Customer Service Skills: They are able to courteously interact with clients to ensure positive customer experience.

Responsibilities:

Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.

Strategizing and monitoring the daily activities of customer service operations.

Assisting customer service staff with duties where required.

Training staff in areas of customer service and company policies.

Monitoring and authenticating returns, exchanges, and voids.

Investigating and solving customer service complaints.

Assisting with the development and implementation of service policies, and explaining these to staff and customers.

Maintaining documentation pertaining to customer service department activities.