Coordinator - Reception and Retail

تعلن Sports and Entertainment Company (Red Sea Global) - Amaala Yacht Club عن حاجتها إلى Coordinator - Reception and Retail.

Qualifications:

Diploma or Bachelor's Degree in Hospitality Management, Business Administration, Tourism, or a related field.

0-1 years of experience in hospitality, reception, guest services, retail operations, or a similar environment.

Previous retail or sales experience is preferred.

Knowledge of reception operations, customer service principles, and retail practices.

Skills:

Strong interpersonal and communication skills.

Proficiency in Microsoft Office applications.

Ability to work in a fast-paced customer-facing environment.

Strong organizational and coordination skills.

Professional appearance and customer-focused approach.

Responsibilities:

Reception: welcome guests, visitors and members; coordinate front desk activities, registration, appointments, bookings and inquiries; manage calls, emails and correspondence; provide information on services, programs, events and amenities; coordinate guest requests with internal departments; maintain reception and public areas; support concierge and administrative activities.

Retail: support daily operation of the retail outlet; assist customers with purchases and inquiries; coordinate inventory, stock replenishment and displays; monitor product availability and reordering; process sales using POS systems; support promotional and seasonal campaigns; maintain retail presentation standards.

Administration: maintain records of guest interactions, bookings, sales and inventory; prepare periodic operational and sales reports; support coordination of events and special programs; assist in tracking budgets, purchase requests and supplier requirements; ensure compliance with company policies; coordinate with internal departments.

Customer service: deliver high-level service; handle guest concerns and complaints and escalate when required; promote products, services, memberships and activities; build positive relationships with guests and stakeholders.