Specialist - Reception and Retail

تعلن Sports and Entertainment Company (Red Sea Sports & Entertainment - Red Sea Global) عن حاجتها إلى Specialist - Reception and Retail.

Qualification and Experience:

Hospitality track record

Proven sales record

Knowledge of the reception industry's concepts, practices and procedures

Essential Skills:

Excellent standard of written and spoken English

Excellent communicator and public talking

Aptitude and aspiration for outstanding customer service with a 'can-do' attitude

Flexible and open-minded approach to environment and tasks

Ability to self-motivate and deliver to agreed deadlines

Good time-keeping

Social media experience

Excellent salesperson

Highly detail-oriented

Guest experience oriented, social personality

Able to work with different cultures and nationalities

Ability to handle high-end clientele, superior level of customer service

Effectively manage guests' requests and complaints

Be a perfect role model for other staff members

Able to work in a dive resort environment and follow professional grooming standards

Able to work both as part of a team and independently, and exercises sound judgment and discretion

Demonstrate the utmost confidentiality at all times

Proficient with Microsoft Office

Interest in and ability to build a solid understanding of marine science, research, conservation and education

Ability to deliver a magical guest experience

Able to assist with dive center administration and planning

Desirable Skills:

Spoken language other than English (preferably Arabic)

Marine conservation interest/background

Duties: site-based role reporting to the Center Manager; reception and administration of the center and its retail outlet; sales, inventory and purchasing budget management; course registration, rental equipment and bookings; customer service and complaint handling; follow safety, quality and environmental policies; contribute to continuous improvement.