Discovery & Problem Solving Senior Consultant - Innovation

تعلن Elm عن حاجتها إلى Discovery & Problem Solving Senior Consultant - Innovation.

Job Code: 686911 | Grade: I4 | Division: Service Excellence & Innovation | Department: Innovation | Unit: Discovery & Problem-Solving

Role purpose: support evidence-based innovation and growth through user research, discovery studies, behavioral analysis, and structured problem-solving; lead complex discovery engagements and cross-functional problem-solving initiatives; translate findings into actionable recommendations; partner with the Growth Unit to validate assumptions and inform experiments; develop reusable research methods and tools.

Key accountabilities: discovery scoping and research planning; user research and behavioral insights; root cause analysis and problem framing; growth discovery and experiment support; cross-functional problem-solving; insight synthesis and advisory recommendations; research methods, tools and quality; learning, impact and continuous improvement; follow policies, processes and procedures; comply with information security practices.

Qualifications: Bachelor's degree in Business Administration, Industrial Engineering, or a related field. A relevant postgraduate qualification or professional certification in user research, service design, design thinking, or structured problem-solving is an advantage.

Experience: 4–6 years of experience in user research, discovery, behavioral insights, innovation consulting, or structured problem-solving, including leading complex engagements and translating evidence into actionable recommendations.