Manager - Bus Driver Scheduling

تعلن Coastal Transportation Services Company (Red Sea Global) عن حاجتها إلى Manager - Bus Driver Scheduling.

JOB REQUIREMENTS:

A bachelor's degree or equivalent qualification.

At least 10 years industry experience and proven expertise in the automotive or transportation industry

Demonstrated ability to organize and manage multiple priorities in a quick moving and change oriented environment

Must be able to multi-tasking in a fast pace, high volume, environment

Demonstrated proficiency with Microsoft Office programs with a minimum of intermediate skills in Word, Excel and Outlook (skill level will be tested)

Able to work in a highly collaborative environment with independence

Strong communication and interpersonal skills and ability to communicate based on needs of VIP chauffeur driver.

Strong customer service orientation. High energy and passion for interaction with people

Excellent analytical, problem solving, and time-management skills

Demonstrated experience/maturity to handle confidential and sensitive information.

Possess a positive, service-oriented attitude with excellent follow through on issues

Foresees potential challenges and comes prepared with solutions to solve variety of problems

JOB RESPONSIBILITIES:

Control and monitor daily Operations within the function and take timely corrective action pertaining to scheduled, sudden or unexpected trip creation, changes or cancellation due to unforeseen events.

Manage service providers to ensure delivery performance standards are fulfilled and operational practices are in line with contractual agreements and SLAs.

Plan and schedule vehicle routes (working with dispatchers), amend and update transport timings as necessary, in order to accommodate changes in daily Operations to ensure there are no gaps in transport services provided.

Manage and supervise a team of Senior Specialists, Specialists, drivers and coordinators.

Ensure that accidents/incidents are promptly and properly investigated and reported to the concerned authorities and impacted stakeholders and take the necessary action.

Manage and approve the manpower and fleet availability and usage for regular and unplanned trips to ensure cost efficiency and business continuity.

Engage and provide response to feedback, complaints, queries and/or concerns raised from internal and external stakeholders in order to provide efficient and safe transport service.

Perform audit of the Land Mobility drivers and fleet utilization on a monthly basis in order to mitigate any current or anticipated risk and non-compliance and escalate to Senior Manager for necessary action.

Inform the Senior Manager on all aspects of daily Operations through regular briefing meetings and/or monitoring reports so that the necessary changes can be implemented.

Communicates and coordinates transportation standards and expectations with the Mobility team and employees and stakeholders internally and externally for effective and efficient execution of the trips.

Coordinate closely with suppliers to address any SLA non-performance, non-compliance pertaining to transport issues that require necessary or corrective action to be taken by the concerned supplier to avoid recurrence.

JOB CONTEXT: The Manager - Driver Scheduling will be full time based at Amaala Site.