Relationship Manager

تعلن Foodics عن حاجتها إلى Relationship Manager.

Responsibilities:

Own customer renewals for an assigned portfolio and ensure timely and successful renewal closure.

Proactively manage customer relationships and act as the primary point of contact.

Conduct a minimum of 4 structured health-check calls per customer per year.

Identify risks, dissatisfaction signals, and expansion opportunities early.

Resolve customer issues by coordinating with internal teams (Support, Product, Finance, etc.).

Track and follow up on open issues until full resolution.

Maintain accurate customer data, renewal status, and risk indicators in CRM systems.

Take accountability for churn reduction and ARR retention within the assigned portfolio.

Friendly, pleasant tone, with the ability to build good relationships with customers.

Operationally reliable, able to follow up and deliver work on time.

High ownership of accounts, issues, and results.

Adaptive in critical situations, able to stay calm and find solutions under pressure.

Requirements:

1–3 years of experience in Customer Success, Account Management, Renewals, or Support.

Experience working with SaaS or subscription-based products is a strong plus.

Strong communication skills (Arabic required; English is a plus).

Customer-centric mindset with problem-solving skills.

Comfortable working with targets related to retention, churn, and ARR.

Plus:

F&B experience is a strong plus, for example former cashiers or operation managers.

Experience using CRM tools (e.g., Salesforce or similar).

Familiarity with ticketing/support tools (e.g., Zendesk or similar).

Experience supporting customers in the Saudi or GCC market.

Offer: highly competitive compensation packages including bonuses and potential for shares; regular training and annual learning stipend; inclusive and diverse culture.