Attractions Shift Supervisor - Riyadh Exit 10 (Alhamra)

تعلن SEVEN عن حاجتها إلى Attractions Shift Supervisor - Riyadh Exit 10 (Alhamra).

Responsible for managing staff and overseeing operations on the floor during the assigned shift at the attraction, ensuring it operates smoothly and efficiently with the highest standards of guest service, according to SEVEN's standards and policies.

Duties:

Staff supervision and management: lead and manage the team during the shift, assign tasks, provide on-the-spot training, guidance and support.

Operational oversight: monitor all operational activities on the floor including guest services, equipment maintenance and safety protocols; keep the attraction clean, well-maintained and fully operational; address operational issues or guest concerns promptly, escalating to the Attractions Manager if necessary.

Guest service excellence: ensure high-quality service, handle guest inquiries, complaints and feedback professionally and courteously, promote a culture of guest service excellence.

Safety and compliance: enforce safety protocols, conduct regular checks of equipment and facilities, ensure shift activities comply with local regulations and SEVEN's internal policies.

Reporting and documentation: maintain accurate records of shift activities (staff attendance, guest interactions, incidents), prepare shift reports for the Attractions Manager, ensure documentation is completed accurately and on time.

Guest experience: ensure all guests receive high-quality service and a positive, memorable experience; lead by example.

Service Level Standards: adheres to SLS.

Minimum qualifications: High school diploma or equivalent; additional qualifications in hospitality or management are a plus.

Professional certifications: Certification in Hospitality Management or a related field is a plus.

Required experience:

3-5 years of experience in a supervisory role within a guest-facing environment, preferably in the entertainment or hospitality industry.

Strong leadership and communication skills, with the ability to manage a team and handle multiple operational tasks simultaneously.

A proven track record of delivering excellent guest service and managing guest interactions effectively.