Specialist - Information Technology

تعلن Red Sea Global - Sports and Entertainment Company (Amaala Yacht Club) عن حاجتها إلى Specialist - Information Technology.

Qualifications and experience:

Bachelor's degree in information technology, Computer Science, Information Systems, or a related field.

1-2 years of experience in Information Technology or a related technical support role.

Basic understanding of IT operations, systems, applications, and support practices.

Strong problem-solving and analytical skills.

Good communication, interpersonal, and customer service skills.

Ability to manage multiple tasks and priorities in a dynamic environment.

Skills:

Technical troubleshooting and problem resolution.

Understanding of IT infrastructure, hardware, software, and end-user support.

Knowledge of networking fundamentals, including wired and wireless connectivity.

Familiarity with Microsoft Windows operating systems and Microsoft 365 applications.

Understanding of IT service management principles and support processes.

Basic knowledge of cybersecurity, information security, and data protection practices.

Experience with IT asset management, documentation, and inventory control.

Familiarity with hospitality, retail, and business systems is an advantage.

Exposure to POS systems, property management systems, collaboration tools, and business applications.

Responsibilities:

Provide first and second-level technical support for users, devices, systems, and IT services.

Assist in maintaining the availability, reliability, and performance of IT systems and services.

Support installation, configuration, maintenance, monitoring, and troubleshooting of technology solutions and equipment.

Assist with implementation of IT projects, system upgrades, and operational initiatives.

Coordinate with vendors and service providers.

Maintain accurate IT documentation, asset inventories, records, and support logs.

Support information security, data protection, and compliance requirements.

Support business continuity and disaster recovery activities.