Senior Manager - Quality and Assurance

تعلن theredsead (Coastal Transportation Services Company, a subsidiary of Red Sea Global) عن حاجتها إلى Senior Manager - Quality and Assurance.

JOB PURPOSE: To manage the implementation of Quality policies and standard operating procedures and to align with Mobility Co. and RSG corporate, local and international standard requirements and best practices to ensure service delivery meets customer's expectations and complies with all relevant regulations. Responsible for all aspects of Quality Assurance Program implementation aligned with guest experience objectives and targets.

RESPONSIBILITIES: Strategic contribution (translate strategy into operational plans for the Quality Assurance function); budget contribution and monitoring; Quality Assurance (support international standard certification, maintain quality policies and procedures, Quality Management, Health, Safety & Environment, Risk Management and Business Resilience within Mobility operations, document control library to support ISO certification, monitor quality KPIs, assist in customer complaints, quality inspections and scheduled audits, incident investigations); policies, systems, processes, procedures, standards and reports; safety, quality and environment; continuous improvement.

REQUIREMENTS:

A minimum of 10 year's practical experience in quality assurance.

Holding a Degree or Diploma in Quality or other allied fields.

Knowledge of and ability to use management concepts and principles including goal setting, planning and execution.

Experience having worked on major programs and projects preferably with the developers.

Internal Auditor / Lead Auditor Courses, Six Sigma Qualified/Accreditations, and other quality related training.

Strong knowledge of relevant quality standard and principles.

Ability to adhere to Company policies, procedures, guidelines and work requirements.

Knowledge of local regulatory requirements, international standards and best practice.

Good knowledge of transportation business techniques and the ability to recommend quality and safe work practices.

Ability to prepare and update quality statistical tracking and trending data.

Ability to carry out an incident investigation and root cause analysis.

Proficient in the use of MS Office Applications (Word, Excel, PowerPoint, MS Visio, etc).

JOB CONTEXT: This position is full time based at Amaala site.