Attraction Supervisor (Shift Supervisor) - Jazan

تعلن SEVEN عن حاجتها إلى Attraction Supervisor (Shift Supervisor) - Jazan.

Job purpose: manage staff and oversee floor operations during the assigned shift at the attraction, ensuring smooth and efficient operation and the highest standards of guest service, according to SEVEN's standards and policies.

Duties:

Staff supervision and management: lead the team during the shift, assign tasks, provide on-the-spot training, guidance and support.

Operational oversight: monitor guest services, equipment maintenance and safety protocols; keep the attraction clean, well-maintained and fully operational; address operational issues or guest concerns promptly, escalating to the Attractions Manager if necessary.

Guest service excellence: ensure high-quality service, handle inquiries, complaints and feedback professionally, promote a culture of guest service excellence.

Safety and compliance: enforce safety protocols, conduct regular checks of equipment and facilities, ensure compliance with local regulations and SEVEN's internal policies.

Reporting and documentation: maintain accurate shift records (attendance, guest interactions, incidents), prepare shift reports for the Attractions Manager, complete documentation accurately and on time.

Adhere to Service Level Standards (SLS).

Qualifications: High school diploma or equivalent; additional qualifications in hospitality or management are a plus. Certification in Hospitality Management or a related field is a plus.

Experience: 3-5 years in a supervisory role within a guest-facing environment, preferably in entertainment or hospitality; strong leadership and communication skills, able to manage a team and handle multiple operational tasks simultaneously; proven track record of excellent guest service.

Physical requirements: ability to work independently, perform manual handling tasks, lift up to 5kg, stand for extended periods, bend, reach, push/pull up to 10kg, with full mobility and no visual or auditory impediments.