Assistant Manager - Tenant Relation

تعلن Seven Al Hamra Food Hall عن حاجتها إلى Assistant Manager - Tenant Relation.

Responsible for building, curating, and sustaining a high-performing portfolio of food and beverage operators for Seven Al Hamra Food Hall. Reports to the F&B Manager and works closely with the TGP Food Hall Director.

Duties:

1. Tenant Onboarding & Integration: design, implement and improve the tenant onboarding program; coordinate with Operations, Facilities, Finance, Marketing, IT and Compliance for seamless store openings; guide tenants through documentation, systems, training and operational readiness; deliver tenant orientations; review tenant menus, workflows, layouts and equipment plans.

2. Tenant Relationship Management: main commercial and operational relationship owner for all tenants; regular contact to monitor performance, satisfaction and challenges; support menu changes, concept updates and brand evolution; resolve tenant issues with Operations, H&S and Facilities; first point of contact for new tenancy inquiries.

3. Performance Monitoring & Reporting: use operations and POS systems to track tenant sales, orders, revenue and performance; develop monthly tenant dashboards (revenue vs budget, order volumes, trends and variances); translate data into insights and recommendations; monitor customer behavior and feedback; build growth dashboards.

4. Tenant Curation & Portfolio Strategy: curate a balanced mix of cuisines, concepts and price points; apply entry standards; conduct curation gap analysis; prioritize onboarding and off-boarding decisions; research the market and source new operators locally and internationally.

5. Strategic Planning & Business Development: develop and maintain a tenant pipeline and onboarding roadmap; create a forward-looking curation strategy aligned with Food Hall vision, customer demographics and revenue targets; work with the TGP Food Hall Director and GM to plan phased expansions, replacements and upgrades.

Experience & Education:

5+ years experience in hospitality, food halls, retail leasing, F&B operations, or tenant management

Experience managing multi-brand or multi-operator environments

Market & Industry Knowledge:

Understanding of restaurant operations, menus, and kitchen workflows

Curious about food, trends, and consumer behavior

Technical & Professional Skills:

Advanced verbal and written English (& Arabic preferred)

Strong commercial and analytical background

Data-driven decision making and dashboard reporting

Strong Microsoft Office, POS, CRM, and reporting system capability

Leadership & Personal Attributes:

Strong stakeholder and relationship management skills

Confident communicator with operators, landlords, and senior management

Commercially minded but brand-driven

Highly organized and detail-oriented

Able to operate between strategy and on-the-ground execution