Consumer Product Manager

تعلن Soum عن حاجتها إلى Consumer Product Manager.

About Soum: Soum is a fast-growing B2C marketplace based in Riyadh, connecting buyers and sellers of used electronics and used cars across Saudi Arabia through its website and mobile app.

Role: The Consumer Product Manager owns the experience customers touch every day: how buyers discover, evaluate, pay for and receive a used phone or car, and how sellers list, price and get paid. Work across the app and web, partnering with design, engineering, operations and commercial teams.

Key Responsibilities:

Own the roadmap for a core consumer area (buyer journey, seller journey or subscriptions), prioritising by impact on conversion, retention, GMV and customer trust.

Build a deep understanding of customers through user interviews, usability testing, app reviews, support tickets and behavioural data.

Optimise the end-to-end marketplace funnel: listing creation, search and discovery, product pages, checkout and payments (Mada, Apple Pay, BNPL), delivery tracking, returns and post-purchase experience.

Design and improve trust features: device condition grading, car inspection reports, verified sellers, buyer protection, ratings and transparent pricing.

Shape the subscription products for electronics and cars: value proposition, packaging, onboarding, engagement and retention, working with Commercial and Finance on unit economics.

Translate problems into clear PRDs, user stories and acceptance criteria, and run agile delivery with design and engineering.

Champion an Arabic-first, bilingual experience with high-quality RTL design and localisation for Saudi customers.

Run a disciplined experimentation practice: hypotheses, A/B tests, success metrics, fast evidence-based decisions.

Monitor and report on core consumer KPIs, including conversion rate, listing-to-sale rate, activation, repeat purchase, subscription retention, NPS and customer complaints.

Partner cross-functionally with Operations, Marketing and Growth, and Finance.

Keep a close eye on regional and global marketplaces and recommerce players.

Requirements:

2–4 years of product management experience on consumer-facing digital products such as marketplaces, e-commerce, fintech or consumer apps.

Proven track record of shipping consumer features that moved measurable business metrics.

Strong consumer intuition backed by data: product analytics tools (e.g. Amplitude, Mixpanel, GA4), funnel analysis and A/B testing; working SQL is a strong plus.

Hands-on experience building for mobile (iOS and Android) and web.

Solid understanding of two-sided marketplace dynamics, including supply and demand balance, liquidity, trust and pricing.

Experience working closely with designers and engineers in an agile environment, with clear written specs and sharp prioritisation.

Excellent communication and stakeholder management.

A true owner who moves fast, takes decisions with incomplete information and cares more about outcomes than output.

Fluent English; Arabic is a strong plus.

Nice to Have:

Experience with KSA or GCC consumers, Arabic/RTL products and local payment methods.

Background in used goods, recommerce, automotive or subscription businesses.